Overview

L’Oréal has been an early adopter in leveraging digital channels as a key component of its global strategy. Not only is L’Oréal’s target demographic generally more predisposed to digital research, purchase and content sharing, but with so many iconic marque’s, driving brand equity is crucial in an increasingly competitive and fragmented category. 

However, with over 10,000 products across a diversity of health and beauty categories, managing product information  for a business the size of L’Oréal Australia is a real challenge. This is compounded by the plethora of channels and  organisations needing to receive this product content efficiently and in a timely way.

Case study the challenge

The Challenge

  • L’Oréal needed a solution to help them better manage and organise their product content information.
  • With over 10,000 products across a diversity of health and beauty categories, L’Oréal were finding this a real challenge. 
  • L’Oréal required a platform that was easy to use, could store their diverse product range, and give small and major retailers product content in a timely manner.
  • Ensure L’Oréal retailers are maximising product content to help drive sales and brand engagement. 
  • Improve their content delivery capability through premium rich product content that feeds into retailers’ websites.
Case study our approach

Our Approach

  • If not executed well, instead of being an opportunity, the generation and distribution of product content would become a barrier to success.
  • To solve this problem, L’Oréal Australia partnered with SKUvantage in 2014 and employed their SKUlibrary platform to manage, share and distribute product content in digital channels.
  • With such a large and diverse organisation, L’Oréal Australia gave the topic of product content an owner within the business who worked with SKUvantage to educate brand teams on the importance of digital product content and support them in populating the SKUlibrary platform.
  • SKUvantage then worked with retailers to maximise the distribution of this product content through SKUlibrary to help drive sales and brand engagement.
Case study the result

The Result

  • SKUvantage and the SKUlibrary platform became a critical success factor in their digital success by giving L’Oreal digital team significantly improved content delivery capability.
  • L’Oreal has achieved premium rich content into retailers’ websites, feeds of product content to its own internal e-commerce sites, and feeds from their ERP system to SKUlibrary to ensure an efficient alignment of assets between systems.
  • By working together with SKUvantage, L’Oréal Australia has achieved broad digital leadership within its categories.
  • This success has supported the delivery of its broader business objectives in all channels along the path to purchase, both online and in store, and ensured alignment with retailer customers’ digital strategies.
L’Oreal
L’Oreal

Digital Platforms & Services Manager, L’Oreal

“Digital execution is a key component of L’Oréal’s global strategy. It is essential that we work with partners who can help us deliver on our digital objectives for us to achieve our broader goals. We have worked with SKUvantage and the SKUlibrary platform for over 5 years and this has been a critical factor in our success.”