Syndication Issue Portal
On this page we will publish any recent changes to retailer feeds as well as any known issues with the feeds or systems. To report a new issue, please fill out the form below so that our team can investigate with the retailer.
What is a syndication issue?
Content stored in SKUlibrary is sent to retailer systems systematically after changes are made to the product content. These changes are sent at a frequency determined by the retailer, predominantly on an overnight basis. A syndication issue is when any of the content present in SKUlibrary, that is utilised by the retailer, is not reflecting on their online site within a reasonable timeframe. This timeframe differs by retailer.
Retailer updates
Recent updates to retailer feeds are published below. Please review to ensure your content aligns with guidance.
Please ensure that you are logged in to SKUlibrary before clicking any of the below links.
Health Star Declaration 18-09-23
Partner Hub have introduced new validation for the Health Star Rating field. If HSR is populated, it is mandatory to also populate Health Star Declaration.
Click here for help guide
Coles Multiple Images 31-07-23
Coles are now displaying up to four images on site. Please refer to our help guide for detail on which images are accepted by Coles.
Click here for help guide
Countdown Feed Live 01-07-23
Content from SKUlibrary is now sent to Countdown via Partner Hub. Set up your Partner Hub NZ account and link to SKUlibrary to start sending content.
Click here for help guideCurrent Known Issues
Last updated 19/09/23
Image turnaround times
Image turnaround times for Coles are very slow with processing times often extending well beyond 10 business days. Please submit the form below if you would like us to contact them to prioritise image approvals.
Rework messages
Partner Hub have sent across a bulk load of rework messages in early September regarding “No data has been sent. Data fields are blank.” These appear to have been generated by their system in error. If content is present in SKUlibrary, please disregard for the time being as their team are investigating.
Wrong image order
There is a known bug on the CWH site and at times a back/side/lifestyle image is appearing as the Hero, the CWH team is currently investigating. In the meantime to fix this issue, please fill out the form below and we will re-send the content to CWH.
Old image deletions
Old images which have been removed and not replaced by new images in the same slot are not being deleted from Coles online automatically. For example, if you have an image in Slot 2 in SKUlibrary, present on Coles, then delete it from SKUlibrary, it will not be removed from Coles in the next content feed update. Please submit the form below and we can request for Coles to manually delete the images.
Product data
Data is not always flowing to Countdown website as it should due to a bug with one of their system processes. Countdown are investigating a solve and may launch an audit process to check for any data that has been missed to date.
Image deletions
If no image is provided in the feed to overwrite an image already on Countdown, there is a manual process on the Countdown side to delete these images. SKUvantage will be sending weekly updates so that Countdown can check what has/hasn’t been updated. Countdown are working on a better solution.
Help Guides
The following help guides will assist you in understanding what feeds to our main retailers and how you can avoid issues with content reflecting on their site. We recommend reading through prior to submitting an issue. Please log in to SKUlibrary in order to access these guides.
Submit a syndication issue ticket
Please fill out the form below to submit your issue for our investigation. For a walkthrough of the form, please log into SKUlibrary and read this help article.
If the below form doesn’t load for you, please click here.
Check status of submitted issues
To receive a report of your open syndication issues, enter your email below. This will send through an email summary of all open tickets and their current status.